The dealership experience - buying and servicing new and used vehicles - doesn't have to be painful. In every Five Star dealership, the dealership team member who works with you is your advocate, rather than your adversary, in the processes of buying, leasing, service, and maintenance.

It's not a one-time certification; dealers must maintain compliance with all requirements and pass quarterly reviews and comprehensive annual re-certification audits. There are also processes for probation and de-certification to ensure that only those dealers who meet our high standards of quality display the Five Star brand sign.

The following pages detail the requirements that Five Star dealers must meet; continuous review means that those who fail to comply cannot claim Five Star status.